Introduction
At Student Loan Merchant Services, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, and protect the data you provide when interacting with our website and services.
Collection of Information
We may collect personal information such as your name, email address, phone number, institution name, and other relevant details when you fill out forms, contact us, or sign up for our services. This information is used exclusively to deliver best-in-class student loan payment processing, tuition gateways, and related merchant services.
Use of Information
We use your personal information to:
- Process payment transactions and manage institutional or student accounts
- Communicate with you regarding services, updates, or technical support
- Improve our website performance and overall service experience
- Protect payment data and ensure compliance with privacy and security regulations
Data Security
We implement robust security protocols to prevent unauthorized access, alteration, or loss of your personal data. Our systems follow industry-standard safeguards to ensure your information remains private and protected at all times.
Third-Party Services
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share limited data with trusted third-party partners—such as payment processors and IT support services—only as necessary to provide our services. All partners operate under strict confidentiality agreements.
Cookies
Our website uses cookies to improve your browsing experience. These small data files help us understand website traffic patterns and personalize your interaction with our site. You can manage cookie preferences through your browser settings, though disabling them may limit some functionality.
Your Rights
You have the right to access, update, or request deletion of your personal information stored with us. To exercise these rights or make changes to your data, please contact us directly.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect legal requirements, technological updates, or changes in business operations. Please check this page regularly to stay informed.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us:
Email: [email protected]
Phone: (415) 366-9599